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Terms & Conditions

Effective date: July 2025  ·  VYV Moving  ·  Fredericksburg, VA

By booking a move with VYV Moving and submitting your deposit, you agree to the following terms. Please read them carefully before completing your reservation.

1. Service Area

VYV Moving provides local moving services in and around Fredericksburg, Stafford, Spotsylvania, and the surrounding Northern Virginia area. We are a local moving company and do not offer interstate or long-distance moving at this time.

2. Deposit & Payment

• A deposit is required to secure your moving date. Deposit amounts range from $250 to $500 depending on the services booked (move size, distance, packing services, and other add-ons). Your exact deposit amount is shown at checkout before payment is collected.
• Your deposit is fully applied toward your final balance and is not an additional charge.
• The remaining balance (labor + $99 truck fee, minus your deposit) is due on move day after the job is complete. Payment is collected by your crew.
• Labor is billed at the hourly rate quoted at booking, prorated in 15-minute increments.

3. Cancellation Policy

• Cancellations made less than 12 hours before your move are non-refundable. The deposit will be retained by VYV Moving to cover crew preparation, fuel, and truck costs.
• No-shows -- where no one is present or able to receive the crew at the scheduled time -- are treated as a last-minute cancellation and the deposit is non-refundable.

4. Rescheduling Policy

• Rescheduling is free with at least 12 hours notice before your scheduled move time, subject to availability.
• Last-minute reschedules requested with less than 12 hours notice -- including while the crew is already at your location -- are subject to a $75 last-minute rescheduling fee, in addition to any hours already worked.
• To reschedule, use the link in your confirmation email or text us at (540) 300-1414.

5. Liability

• VYV Moving handles your belongings with care. Our standard liability coverage is $0.60 per pound per item, which is the federally mandated minimum for local movers.
• We strongly recommend keeping high-value items (jewelry, electronics, collectibles, documents) with you on move day. VYV Moving is not liable for damage to items not properly disclosed prior to the move.
• We are not liable for pre-existing damage to furniture or property, or damage caused by items that were improperly packed by the customer.
• Damage claims must be reported on move day before the crew departs.

6. Customer Responsibilities

• Ensure that a responsible adult (18+) is present at both the pickup and drop-off locations for the full duration of the move.
• Inform us in advance of any items requiring special handling (pianos, safes, large appliances, fragile artwork, etc.).
• Ensure that parking is accessible and legal at both locations. Fines or delays resulting from inaccessible parking are the customer's responsibility.

7. Crew & Timing

Arrival windows are estimates. Traffic, prior jobs, and other factors may affect arrival time. We will notify you via text if we are running behind. Billing begins when the crew arrives at the pickup location and ends when the last item is placed at the drop-off location.

8. Right to Refuse Service

VYV Moving reserves the right to refuse or discontinue service in situations involving unsafe conditions, hostile or threatening behavior toward crew members, or items that are prohibited by law from transport.

9. Contact

Questions about these terms? Reach us at:

• Text: (540) 300-1414
• Email: hello@validateyourvision.com

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By checking the agreement box during booking, you confirm that you have read, understood, and agreed to these Terms & Conditions. This agreement constitutes a binding electronic contract under the Electronic Signatures in Global and National Commerce Act (E-SIGN).